Gen2 Communications delivers a full suite of products and services as part of our Scalable Communication Solutions. Gen2 Communications can provide you with a customized VOIP solution from one location to an Enterprise Level Solution. We also offer POTS Lines, Fiber, Coax, MPLS, EVPL and lease and purchase options for Polycom, Yearlink, Cisco & Panasonic phone systems. We are truly your One Stop Shop!!
Products and Services
Explore All of Gen2 Communications Products
Our Contact Center solutions can offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor and whisper functionality
- Real-time displays (optional)
- In-depth reporting (optional)
- Optional cloud-based recording of agents’ inbound calls for quality assurance or archival purposes
Call recording is an important tool for many businesses. Recorded calls can be used to meet…
If you have employees in multiple locations, Gen2 Communications can offer several options to connect them face-to-face….
Gen2 Communications works with providers who offer every video conferencing option your business might need. Just tell us what you need for your business!
With multiple providers to choose from, you have multiple choices for a CRM integration technology solution that allows companies of all…
- Improved customer communication and retention
- Increased company profitability
- Enhanced customer/prospect tracking
In a disaster situation, you could lose business for days or weeks without a reliable phone connection…
Gen2 Communications offers Fax to Email, Fax to Mobile and standard POTS lines.
In today’s always-on, always-connected world, many employees and clients need additional…
If you want a better communications experience but aren’t ready to give up your traditional…